

The moment I walked into this hotel I was wowed it’s breathtaking!. The atmosphere the architecture the staff just astounded. Arrived very early was kindly upgraded to the room I wished I had I was so excited about this . The staff very just next level never have I ever experienced such high level of service from every single staff member treated like absolute royalty. My favourite staff was Artis at breakfast absolutely phenomenal service . The kids club was awesome staff very extremely friendly my son never wanted to leave when I picked him up which was a really good sign. The room very had pool suite room that we were kindly upgraded to at it was breathtaking huge luxurious had all the little amenities one could need . What truly makes a hotel a 5 star plus is always how you are treated by the staff and the staff are the real show absolutely phenomenal outstanding service by every single staff . The photos don’t do this hotel justice this is a must once in a life stay . I literally cannot wait to come back to this hotel . The spa treatment as well outstanding had a pranic healing and wow ! Everything just 10stard nothing to fault not 1 thing .
Diane
2024년 12월

I had a wonderful stay here. The hotel is truly stunning, with exceptional design, breathtaking views, and top-tier cleanliness. The service was very friendly and accommodating, and after a small issue at the beginning of my stay, the staff went above and beyond to ensure I had an excellent experience. The pool was fantastic, the breakfast was delicious. The highlight of my stay was the incredible effort the team put in when I lost a very valuable item. They went out of their way to locate it and even arranged a courier to deliver it to my next hotel, which was truly outstanding service.
Erna
2025년 3월

Kempinski Bali is a fantastic hotel. It's massive but elegant and doesn't feel overwhelming. We stayed at the Cliff Oceanview Suite with a private pool, which was the best choice. The hotel was nice enough to provide us with a high-floor room with a stunning panorama of the ocean—one of the best views we've ever had. With Cliff Suites, you also get excellent bonuses, including a separate breakfast area, a separate lounge area, a Concierge, complimentary tea time and complimentary cocktail hour at the rooftop bar. Our room was well-equipped and spotlessly clean, and the private pool had great views. The staff was fantastic everywhere we went—breakfast, restaurants, pool, beach—everyone was smiling, kind and helpful. They truly made our stay memorable. The concierge staff, especially Gaby and Jennifer, deserve a special mention as they provided us with truly special care, made us feel at home and helped us with everything we needed. It's a very luxurious experience, for sure. PS. Japanese restaurant is a must-visit.
Jakub
2024년 10월

The stay was flawless. The lobby design is a masterpiece. The sunrise view is gorgeous. We celebrated my birthday there, went to Koral restaurant for fine dining, and when we came back to our room, we found a very cute elephant towel and flowers with message card. Later, the staff brought a birthday cake to our room. The service is definitely the top level we’ve ever experienced.
Ziyan
2025년 9월

One of the best hotels I've ever been to and we travel a lot. everything at the highest level - cleanliness, service, beautiful decor, food. the hotel has beautiful greenery, the beach is cleaned every day - in the rainy season you won't see any seaweed. A lovely birthday surprise for my son, with live music and cake. The staff asks every day on whats up and fulfills every wish. Greetings to the wonderful staff at the Reef beach bar - we loved being there! In this hotel you can really feel wonderful
Marta
2025년 1월

• Exceptional Service: Friendly and helpful staff enhanced our stay. • Dining: The Reef, Pala buffet, and Delicatessen offered enjoyable dining options. • Pool: Clean, inviting, and perfect for relaxation. • Spa: Generally very good—especially if you find an experienced therapist like Widhi. • Boutique Gallery: Affordable and worth exploring for quality items. • Departure Lounge: Excellent amenities allowed us to use the gym, pool, and showers after checkout during our 5-hour wait before the airport transfer.
Sue
2024년 10월

Typical big beach resort with all facilities, nice restaurants, nice beach, swimming pools, bars, gym. We booked a Laguna Gand deluxe suite, but they upgraded to a cliff Junior suite with private pool, we felt very lucky and agreed, the room was very spacious, full of luxury, huge bathroom, shower, terrace and private pool and a sunset view, but...
Olivier
2023년 7월

The staff were so friendly, the hotel is extremely impressive and grand, the rooms were a good size, and the beds and pillows were so comfortable. The breakfast was our morning highlight—everything you could want. Very extensive.
Joanna
2025년 6월

The Apurva Kempinski Bali offers a truly luxurious experience, and Yudianti and Rendi, the staff members, contribute significantly to its excellence. Their attentive service and friendly demeanor enhance the overall guest satisfaction, making the stay memorable. Yudianti and Rendi consistently display a commitment to customer service, creating a warm and welcoming atmosphere that reflects positively on the hotel’s reputation. Their dedication to ensuring guests have a delightful experience deserves commendation, contributing to the overall success of The Apurva Kempinski Bali.
Abdullah
2023년 12월

We loved this hotel. It is beautiful in every way. The people are so lovely and really take pride in what they do. They go above and beyond to make your stay perfect. Rooms are so big and very pretty. Bathrooms are huge.
Sarah
2025년 9월
